Cookie Policy for Grace & Guardian Training Institute eLearning Platform

Last updated: 9 August 2025

This Cookie Policy explains how Grace & Guardian Training Institute ("we", "us", or "our") uses cookies and similar technologies on our eLearning platform and related services (the "Platform"). It should be read together with our Privacy Policy, which explains how we collect, use, and share personal data.
If you have questions, contact us at: training@gracenguardian.co.za | 7 Bamboes Street Chantelle, Akasia 0182, Pretoria | 079 374 8645
By continuing to browse or use the Platform, you agree to the use of cookies as described below, unless you have adjusted your browser or cookie settings to refuse them.

1) What are cookies?

Cookies are small text files placed on your device when you visit a website or use an app. They help the site recognize your device and store certain information.
We also use related technologies such as web beacons, pixels, SDKs, local storage, and similar tools (collectively "cookies").

2) Why we use cookies

We use cookies to:

• Ensure the Platform functions properly (e.g., logging in, navigation, page rendering)

• Remember your preferences (e.g., language, accessibility settings)

• Enhance performance and reliability

• Analyze usage to improve courses, content, and user experience

• Support security and fraud prevention

• Deliver and measure marketing where permitted by law and your preferences

3) Types of cookies we use

Strictly Necessary Cookies

• Purpose: Essential for the Platform to operate, including authentication, session management, load balancing, and course enrollment flows.

• Examples: Session ID, CSRF tokens, routing and availability cookies.

• Legal basis: Our legitimate interests in providing a secure, functional service (or necessary for the performance of a contract, where applicable).

Functional (Preference) Cookies

• Purpose: Remember choices such as language, video player settings, classroom layout, and notification preferences.

• Legal basis: Your consent where required; otherwise our legitimate interests in improving user experience.

Performance/Analytics Cookies

• Purpose: Collect aggregated information about how users interact with the Platform (pages visited, features used, error diagnostics) to improve content and usability.

• Tools: May include analytics services (e.g., Google Analytics or similar).

• Legal basis: Your consent where required by law; otherwise our legitimate interests in service improvement.

Advertising/Targeting Cookies

• Purpose: Deliver relevant ads or measure the effectiveness of our campaigns on and off the Platform. May profile interests based on usage patterns.

• Legal basis: Your consent where required.

Social Media Cookies

• Purpose: Enable sharing and social features provided by third parties (e.g., embedded players, social sign-in buttons).

• Legal basis: Your consent where required.

Note: The specific cookies we use may change over time as we update and improve our services.

4) Cookies set by third parties

Some cookies are set by third-party providers that deliver services on our Platform, including:

• Analytics and measurement

• Cloud hosting and content delivery networks (CDNs)

• Video hosting/streaming

• Payment processing

• Customer support and chat tools

• Advertising networks (if used)

These third parties may collect information over time across different websites and apps, consistent with their own privacy policies. We encourage you to review those policies.

5) Cookie duration

• Session cookies: Expire when you close your browser or end your session.

• Persistent cookies: Remain on your device for a set period or until deleted. Persistent cookie durations vary (e.g., days to months) depending on purpose.

6) Managing your cookie preferences
You have choices:

• Cookie banner/settings: Use our on-site cookie banner or preferences center to accept, reject, or customize non-essential cookies at any time.

• Browser settings: Most browsers allow you to block or delete cookies. Instructions are typically available in your browser's help section.

• Analytics opt-outs: Some providers offer dedicated opt-outs (e.g., Google Analytics Opt-out Browser Add-on).

• Do Not Track: Our Platform may not respond to DNT signals due to lack of industry standards. You can still use the controls above to manage cookies.

Note: Disabling certain cookies may impact site functionality, including access to logged-in areas and course progress tracking.

7) Legal bases and international transfers

Where required by applicable law (e.g., in the EEA/UK), we rely on:

• Consent for non-essential cookies (e.g., analytics, advertising).

• Legitimate interests or contract necessity for strictly necessary cookies.

If data is transferred internationally (e.g., to the United States), we use appropriate safeguards such as standard contractual clauses or other lawful transfer mechanisms.

8) Children's privacy

Our Platform may be used by learners of different ages as defined by our Terms. We do not knowingly deploy targeted advertising cookies for users identified as children under applicable law. If you believe a child's data has been collected via cookies inappropriately, contact us at training@gracenguardian.co.za.

9) Updates to this Cookie Policy

We may update this policy to reflect changes to cookies, vendors, legal requirements, or our practices. We will post the updated version with a revised "Last updated" date, and where required, we will seek your consent again for material changes.

10) Contact us

If you have questions about this Cookie Policy or our data practices, please reach out to us at:
Email: training@gracenguardian.co.za

Address: 7 Bamboes Street Chantelle, Akasia 0182, Pretoria
Phone: 079 374 8645