Terms and Conditions — Grace & Guardian eLearning Portal

Effective Date: 9 August 2025

Please read these Terms and Conditions ("Terms") carefully before using the Grace & Guardian eLearning Portal ("Portal"). By accessing or using the Portal, you agree to be bound by these Terms.

Grace and Guardian (Pty) Ltd

• Reg. No: 2014/105020/07
• BEE Status: 100% Black-owned (BEE Level 1)
• Email: training@gracenguardian.co.za
• Business Addresses:
• Fenskor Business Centre, T1 2nd Floor, Jacobus St, Lephalale 0555
• 7 Bamboes St, Chantelle, Akasia 0182

1) Definitions

• "We", "us", "our": Grace and Guardian (Pty) Ltd.
• "You", "your", "learner", "user": Any individual or entity accessing or using the Portal.
• "Courses": Any training, modules, content, assessments, or materials offered through the Portal.
• "Credentials": Your username, password, and any authentication details.

2) Eligibility and Account Registration

• You must be 18 years or older, or have verifiable consent from a parent/guardian or employer, to enroll in Courses.
• Provide accurate, current, and complete registration information and keep it updated.
• You are responsible for maintaining the confidentiality of your Credentials and for all activities under your account. Notify us immediately of any unauthorized use.

3) Use of the Portal

• Use the Portal solely for personal or organizational learning in accordance with these Terms and any Course-specific rules.
• Do not circumvent access controls, share or resell access, upload malicious code, infringe intellectual property, or violate any law.
• We may suspend or terminate access for violations of these Terms.

4) Course Enrollment, Delivery, and Outcomes

• Course descriptions, outcomes, and schedules may be updated for quality improvement or compliance.
• Completion may require attendance, assignments, practicals, and assessments; ensure you meet technical and participation requirements.
• Certificates are issued upon meeting all Course criteria; accreditation and unit standards will be indicated where applicable and may change per regulator updates.

5) Fees, Payments, and Refunds

• Fees are payable as listed on our invoices/portal at the time of enrollment; prices subject to change and applicable taxes.
• Enrollment is confirmed only after payment is received and allocated.
• Unless required by law or stated in a Course-specific policy:
• Cancellations ≥7 days before start: refund less admin fee or reschedule/credit
• Cancellations <7 days or no-shows: non-refundable
• Digital content already accessed/downloaded: non-refundable
• Employer/sponsor-funded learners: employer/sponsor is responsible for fees unless otherwise agreed.
• Special refund/reschedule terms for regulatory/accreditation courses may apply and take precedence.

6) Learning Materials and Intellectual Property

• All content and materials are owned by Grace & Guardian or our licensors and protected by intellectual property laws.
• License: Limited, non-exclusive, non-transferable for personal learning during the Course; no reproduction or public display without consent.
• Third-party content remains property of respective owners and may be subject to their terms.

7) Conduct, Academic Integrity, and Assessments

• Complete assessments honestly and independently unless collaboration is expressly allowed.
• Cheating, plagiarism, impersonation, or falsification of records is prohibited and may result in suspension, loss of certification, and reporting to relevant authorities/SETAs.
• We may proctor assessments and verify identity and submitted work.

8) Technology, Access, and Availability

• You are responsible for device, connectivity, and software needed to access the Portal.
• We strive for high availability but do not guarantee uninterrupted or error-free operation; maintenance and updates may occur.
• For practical or workplace-based learning, meet safety, PPE, and site requirements.

9) Privacy and Data Protection

• We process personal information to deliver Courses, manage accounts, verify identity, issue certificates, and improve services.
• Refer to our Privacy Notice and Cookie Policy for details on data collection, use, cookies, analytics, and your rights.
• By using the Portal, you consent to such processing consistent with applicable laws.

10) Health and Safety; Food Safety Courses

• For practical sessions (e.g., security drills, beauty services, food safety handling), follow all instructions and safety protocols.
• Food Safety (R638) training provides guidance but does not replace your legal duties under R638 or other applicable regulations.

11) Compliance, Accreditation, and Regulatory Notices

• We maintain relevant registrations/accreditations, including:
• PSIRA: 2476507
• SASSETA: 16199969245
• LGSETA: LGRS-1535-161209
• ETDP SETA: ETDPS01106
• Services SETA: 13369
• Accreditation scope and unit standards may evolve per SETA/authority decisions; material changes will be communicated.

12) Third-Party Services and Links

• The Portal may include links or integrations (e.g., video platforms, payment gateways, analytics).
• We do not control third-party services and are not responsible for their content, availability, or policies. Use may be subject to their terms.

13) Warranties and Disclaimers

• Courses and materials are provided "as is" and "as available." We disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.
• We do not warrant that completing a Course will guarantee employment, promotion, or regulatory approval.

14) Limitation of Liability

• To the maximum extent permitted by law, we will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, or loss of profits, revenues, data, or goodwill.
• Our total liability for any claim will not exceed the total fees paid by you for the specific Course giving rise to the claim.

15) Indemnity

• You agree to indemnify and hold harmless Grace & Guardian, its directors, staff, and partners from claims, liabilities, damages, losses, and expenses arising from your use of the Portal, breach of these Terms, or violation of law or third-party rights.

16) Changes to Courses or Terms

• We may modify Courses, schedules, or requirements to maintain quality, relevance, or compliance.
• We may update these Terms; the updated version will be posted with a new Effective Date; continued use constitutes acceptance.

17) Suspension and Termination

• We may suspend or terminate access for breach, non-payment, academic dishonesty, or misuse.
• You may request account closure; certain obligations may survive termination.

18) Communication

• We may contact you via the Portal, email, SMS, or phone regarding enrollment, assessments, certificates, updates, or compliance notices.
• You may manage communication preferences where applicable.

19) Governing Law and Dispute Resolution

• These Terms are governed by the laws of the Republic of South Africa.
• Disputes will first be addressed through good faith negotiation; if unresolved, may be referred to mediation or arbitration in South Africa, unless otherwise required by applicable consumer law.

20) Contact

Grace and Guardian (Pty) Ltd

Email: training@gracenguardian.co.za
Tel: 014 763 5050 | 012 525 1101 / 1298 / 1000