Refund Policy for Grace & Guardian Training
Institute eLearning Platform Last updated: 9 August 2025 This Refund Policy explains when and
how refunds are issued for purchases made on the Grace & Guardian Training
Institute eLearning Platform ("Platform"). Please read it together
with our Terms of Service and Privacy Policy. If you have questions, contact: Email:training@gracenguardian.co.za Phone: 079 374 8645 Address: 7 Bamboes Street Chantelle, Akasia 0182, Pretoria Phone: 079 374 8645 1)
Scope This policy applies to:
Course enrollments (self-paced and instructor-led)
Bundles and learning paths
Subscriptions/memberships
Exams/certifications
Digital downloads (e.g., templates, eBooks), where
applicable
Add-on services (e.g., coaching, labs), where
applicable
Note: Certain offerings may have product-specific refund terms.
Where there is a conflict, the product-specific terms prevail.
2)
General Refund Principles
We aim to be fair and transparent. If the course or
service doesn't meet what was advertised, please contact us promptly.
Refunds are typically issued to the original payment
method only.
Processing times:
We aim to review requests within 5–7 business days. Banks/issuers may take
an additional 5–10 business days to post the credit.
Abuse prevention:
We may deny refunds in cases of policy abuse, repeated refunds, chargeback
abuse, or suspected fraud.
3)
Self-Paced Courses (On-Demand) Standard window: Full refund within 7 days of purchase, provided:
You have not completed more than 10% of the course
content, and
No certificate has been issued, and
No downloadable content designated as
"non-refundable once downloaded" has been accessed.
After 7 days or above thresholds: Not eligible for a refund, but we may offer course credit
or a one-time exchange to another course of equal/lesser value at our
discretion. 4)
Instructor-Led/Live Cohort Courses
Full refund:
Up to 14 days before the published start date.
Partial refund (50%):
From 13 days to 3 days before the start date.
No refund:
Within 72 hours of the start date or after the course has started.
Rescheduling/deferral: Subject to seat availability and any price
differences; an administrative fee may apply.
5)
Subscriptions/Memberships Free trials (if offered): Cancel before the trial ends to avoid charges; fees already
charged are non-refundable. Monthly plans: Cancel anytime; benefits remain through the current billing
period. Payments already made are non-refundable, and partial-month refunds are
not provided. Annual plans: Cancel anytime; benefits remain through the current term.
Refunds available within 14 days of initial purchase or renewal, provided there
has been no excessive usage or certificate issuance. After 14 days,
non-refundable. 6)
Certifications and Exams Exam vouchers/credits: Refundable within 7 days of purchase if unused and
unbooked. Scheduled exams:
Full refund or free reschedule if canceled at least 7
days before the exam date.
50% refund if canceled 3–6 days before.
No refund within 72 hours or for no-shows.
Failed attempts are not refundable.
7)
Digital Downloads and Labs
Non-refundable once accessed or downloaded, unless
defective or not as described.
If files are corrupted or inaccessible, we will provide
a working replacement or a refund.
8)
Promotions, Coupons, and Bundles
Refunds on discounted items are limited to the amount
actually paid.
If a bundle item is refunded, we may recalculate the
price of the remaining items at their standalone rates.
Single-use coupons cannot be reissued once applied.
9)
Third-Party Marketplaces or Partners If you purchased via a third-party
platform, marketplace, employer, or reseller, their refund policies apply.
Please contact them directly. 10)
Technical Issues and Service Outages If you cannot access a purchased course
due to a platform issue, contact support within 72 hours. We will resolve the
issue or offer a reasonable remedy, which may include a refund or course credit
at our discretion. 11)
Misconduct and Policy Violations Accounts found violating our Terms
(e.g., content scraping, credential sharing, cheating) are not eligible for
refunds. We may suspend or terminate access without refund. 12)
How to Request a Refund Please submit a request within the
applicable window via:
We may ask for additional
information to verify your identity and usage. 13)
Chargebacks Please contact us first to resolve
any issues. Unauthorized or unjustified chargebacks may lead to account
suspension and collection of fees incurred. 14)
Local Consumer Rights Nothing in this policy limits rights
you may have under applicable consumer protection laws. Where required by law,
we will honor statutory cooling-off periods and specific refund rights. 15)
Changes to This Policy We may update this policy
periodically. Changes take effect when posted on the Platform. Material changes
will be communicated by email or in-app notice.Contact Us Grace & Guardian Training
Institute Email:training@gracenguardian.co.za Phone: 079 374 8645 Address: 7 Bamboes Street Chantelle, Akasia 0182, Pretoria
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