Step into frontline security with confidence. This PSIRA-accredited course equips new and working guards with the core skills, legal awareness, and professional conduct required across retail, residential, corporate, industrial, and event environments. Through concise AI-led videos and realistic South African scenarios, you’ll master duties, ethics, and emergency response aligned to PSIRA standards and typical site SOPs.

What you’ll learn

1. Professional Role and Conduct (PSIRA-aligned)

• Duties of a security officer: deterrence, detection, observation, reporting, response
• Chain of command, post orders, punctuality, uniform, and appearance
• Ethics: integrity, impartiality, confidentiality, anti-corruption
• Public relations: respectful engagement, cultural sensitivity, customer service mindset

2. Legal Foundations and Use of Force in SA Context

• Private security powers vs. SAPS authority; citizen’s arrest basics
• Trespass, consent, and private property rights; search rules and documentation
• Evidence handling and preservation; chain of custody
• Use-of-force continuum: necessity, proportionality, and immediate reporting in line with PSIRA guidance

3. Observation, Patrol, Access Control, and Reporting

• Foot/vehicle patrol techniques and situational awareness
• Access control: ID checks, visitor logs, key/cards, parcel and bag checks
• Control room/CCTV basics and escalation procedures
• Radio communications: brevity, clarity, phonetic alphabet, and emergency codes
• Documentation: pocketbook notes, occurrence books, incident reports, statements

4. Conflict Management and De-escalation

• Recognizing escalation cues; staying calm under pressure
• Verbal de-escalation and safe positioning; calling for backup
• Managing intoxicated, aggressive, or vulnerable persons
• When to disengage and escalate to supervisors or SAPS

5. Emergency Response and First Actions

• Medical emergencies: scene safety, calling EMS, first-aid awareness
• Fire safety: classes, PASS method, alarms, evacuation and assembly points
• Evacuations and crowd control; assisting people with disabilities
• Bomb threats/suspicious items: recognition and communication protocols
• Crime scenes: securing, preserving evidence, protecting the chain of custody

6. Site-Specific Operations (Common SA Sites)

• Retail/loss prevention: shoplifting indicators, safe stops, customer care
• Corporate/office parks: visitor management, deliveries, after-hours procedures
• Residential/estates: perimeter checks, access lanes, domestic disputes
• Events/venues: ticket checks, bag searches, ejections, VIP basics
• Industrial/construction: contractor control, vehicle gates, materials and tool security

7. Safety, Wellness, and Duty of Care

• Personal safety, PPE, ergonomics, fatigue management
• Lone worker procedures and check-ins
• Stress management and mental health awareness
• Anti-harassment and safeguarding vulnerable persons

8. Tools and Technology

• Radios, bodycams, CCTV fundamentals, access control systems
• Handcuffs and batons where lawfully permitted; documentation of use
• Digital reporting apps; data privacy and basic cyber hygiene

How you’ll learn

• Short AI video lessons with SA-specific scenarios
• Interactive decision points to practice judgment
• Quick quizzes to reinforce PSIRA-aligned protocols
• Optional site-specific add-ons and supervisor pathway

Who should take this course

• New and experienced security officers, site guards, control room operators
• Ideal for corporate, retail, residential, industrial, and event sites

Outcomes and benefits

• PSIRA-accredited pathway that employers recognize
• Confident, professional performance on post
• Correct, lawful application of force and de-escalation
• Accurate reporting and evidence preservation
• Safer sites, fewer incidents, higher client satisfaction